Overview
We want you to love every piece you receive from us. If for any reason you are not completely satisfied with your purchase, we offer returns on eligible items within a specific timeframe. Our goal is to make the return process as smooth and fair as possible while maintaining hygiene and quality standards, especially for intimate items like swimwear. Please read the following return policy carefully to ensure your item qualifies for return and to understand our guidelines. By purchasing from our store, you agree to these terms.
Return Eligibility
Items must be returned within 14 days of delivery to be eligible for a refund or store credit. Returned products must be unworn, unwashed, and in their original condition with all tags and hygiene liners intact. Any item that shows signs of wear, deodorant marks, makeup stains, scent, or damage may not be accepted. Swimwear must include the original protective hygiene seal. We reserve the right to refuse returns that do not meet our return criteria, and unauthorized returns may be sent back to the customer at their expense.
Non-Returnable Items
For health and safety reasons, certain items cannot be returned. These include final sale items, discounted or promotional purchases marked as non-returnable, and swimwear accessories such as scrunchies, towels, hats, or custom items. Gift cards and digital products are also non-refundable. We take these precautions seriously to ensure the safety, hygiene, and fairness of all transactions for our customers. If you are unsure about an item’s eligibility, feel free to contact us before submitting your return request for clarification.
Return Process
To initiate a return, please contact our customer service team through the contact page or email us with your order number, item(s) you wish to return, and the reason for the return. Once your request is approved, you’ll receive return instructions including the shipping address. Please ship the item back in secure, protective packaging. We recommend using a trackable shipping method as we are not responsible for lost or delayed return packages. All return shipping costs are the responsibility of the customer unless the item was received damaged or in error.
Refunds and Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment or issued as store credit, depending on your preference. Please allow 5–10 business days for your return to be reviewed and processed once received. Refund timelines may vary depending on your bank or payment provider. If you haven’t received your refund within the expected time, please contact your bank first, and then contact us for further assistance.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different size, color, or item, we kindly ask that you return your original purchase for a refund or store credit and place a new order. This allows us to process returns and new shipments more efficiently, and ensures availability of desired items. We cannot guarantee item availability during the exchange window, so we recommend placing your new order promptly once your return is approved and processed.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery. Include photos of the item, packaging, and any damage noted. We will review the case promptly and provide a solution, which may include a replacement, refund, or store credit at our discretion. Your satisfaction is our top priority, and we take quality control seriously to ensure your order arrives in perfect condition. Please do not send back damaged items without contacting us first for instructions.
Contact Us
For all return-related inquiries or to begin a return request, please reach out to us through our contact form or email. Include your order number, full name, and item details to help us process your request efficiently. We are here to ensure your shopping experience remains positive and smooth. If you have questions before ordering, we are happy to help with sizing, fit, or styling advice to help you find the perfect match and reduce the need for returns.
